CBA’s Internet Banking Facility Breaks Down

Post by NeilMc on June 30, 2009 · Under Business News, banking · 1 Comment

Commonwealth Bank of Australia’s internet banking facility NetBank broke down on Monday and was not available to the lenders customers for a few hours yesterday as a result of “technical issues” the bank said.

NetBank which has 2.6 million customers, all of whom found that they were unable to access the service mid morning. A CBA spokesperson Steve Batten, said that the service had been restored by the afternoon.

Mr. Batten said that “network problems” had produced the failure and quashed rumours and reports that hackers had penetrated the site and caused the outage.

“It was not a denial of service attack. It wasn’t a hacking attack” Mr. Batten said.

CBA’s internet banking facility has had more than its fair share of issues when compared to the offerings of its other Big Four rivals.

In November and December last year NetBank customers found thousands of dollars missing from 200,000 accounts after an error, which had caused transactions to be duplicated.

In October, Centrelink payments to thousands of customers were delayed due to another computer glitch.

Mr. Batten denied that there was a systemic problem with CBA’s internet banking facility and said that performance issues were as a result of the sheer size of the site.

“NetBank is the largest and most used online banking website in the southern hemisphere.” He said.

Commonwealth Bank is in the midst of a $580 million core banking technology upgrade.

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Tags: banking, Commonwealth Bank

Comments

One Response to “CBA’s Internet Banking Facility Breaks Down”

Peter Button on July 3rd, 2009 10:57 pm

As a business client of the Commonwealth Bank of Australia, I can say that they seem to putting out a lot of spin to conceal their own internal administrative problems. Sure, the Netbank site is up and running again, but here we are several days later and huge slabs of data entries are still missing from client netbank pages. They don’t appear to have a proper backup system. A normal business would use their backup to restore all data within a very short time Secondly, as further evidence of Commbank commercial failure, they don’t feed us proper informative status reports. as clients, we have to rely on the commercial financial media – which simply passes on the CBA “spin’ telling us that we can simply find our data by using their search, which to us has proved to be untrue.
Surely an enterprise needs to be commercially efficient and handle clients with respect before they can claim the right to be a banking institution.
To compound the problem, CBA had, without notification, stopped sending the usual monthly statement hard copy by mail 3 months earlier All this coinciding with end of Australian financial year balance time I only got these after complaining.
Pick up you socks CBA

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