By: Peter Button

Peter Button — Fri, 03 Jul 2009 13:27:28 +0000

As a business client of the Commonwealth Bank of Australia, I can say that they seem to putting out a lot of spin to conceal their own internal administrative problems. Sure, the Netbank site is up and running again, but here we are several days later and huge slabs of data entries are still missing from client netbank pages. They don’t appear to have a proper backup system. A normal business would use their backup to restore all data within a very short time Secondly, as further evidence of Commbank commercial failure, they don’t feed us proper informative status reports. as clients, we have to rely on the commercial financial media – which simply passes on the CBA “spin’ telling us that we can simply find our data by using their search, which to us has proved to be untrue.
Surely an enterprise needs to be commercially efficient and handle clients with respect before they can claim the right to be a banking institution.
To compound the problem, CBA had, without notification, stopped sending the usual monthly statement hard copy by mail 3 months earlier All this coinciding with end of Australian financial year balance time I only got these after complaining.
Pick up you socks CBA

Comments on: CBA’s Internet Banking Facility Breaks Down

By: Peter Button