NAB & St George Internet Banking Facilities Hit By Glitch

Post by NeilMc on October 14, 2009 · Under Company News, banking · Comment

Customers of National Australia Bank (NAB) had problems with the lenders online banking facility on Tuesday, when some customers were unable to view their account transactions or conduct transfers. Customers of rival lender St. George also had issues with the bank’s internet banking facility on Tuesday.

”Due to an error with one of NAB’s systems some customers have experienced delays in payments being processed overnight. This primarily relates to payments coming from other banks to business banking customers and some online transactions made last night.” NAB said through a spokesperson.

NAB said that the issue had been resolved quickly and that payments were now being processed.

The problem is said to have affected customers nationally, though NAB gave a rather cryptic explanation saying the problem was a “technical transaction issue.”

”NAB is actively working with customers to resolve any issues that may have resulted from this processing delay,” NAB said.

The lender pledged to reimburse any fees or charges customers face, that resulted from the incident.

On the same day St. George also reported an unspecified problem with its internet banking facility which resulted in a slowing of its system.

A St George spokesperson said that the lenders system had been ”partially degraded” on Tuesday morning, resulting in the response time of the system taking longer than normal.

St George said that the problem had no effect on customer volume and added that the system ”is in the process of being restored to normal.”

The bank’s IT department is still investigating the root cause of the problem.

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