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Research Firm Says ANZ Offers Best Value For Small Business
Australian banking major ANZ, has been named by a financial research firm as the lender which provided the best value banking service for small business.
Despite the accolade, ANZ has not managed to convince all the decision makers in the business sector, and still lags behind rivals.
Canstar in issuing the award said certain product features that matter a great deal to small business provided by ANZ including credit facilities and loans.
But this has yet to translate into higher customer satisfaction levels with the bank.
On Tuesday, another research firm, DBM Consultants said CBA scored the highest, when ranked for satisfactions amongst business decision makers, who were asked to consider services provided by the big four lenders.
DBM’s conclusions were drawn from a six month rolling survey of 7,126 businesses to July.
ANZ was ranked last behind CBA and National Australia Bank (NAB).
ANZ ranked third for customer satisfaction among decision makers in micro sized businesses that have a turnover of less than $1 million.
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